AI Platform for Contact
Join more than70 B2B CLIENTSin 6 countries who trust us
PREVENTunnecessary interactions and
AUTOMATEcalls, chats and e-mails
There are many ways to use our platform, but they all lead to a better customer experience and a more efficient contact center.
- Our CUSTOMER INSIGHT ANALYTICS identifies unnecessary customer interactions and determines opportunities for automation
- Our DIGITAL AGENT can handle thousands of repeat calls and chats at once
- Our DIGITAL E-MAIL PROCESSING analyzes e-mail communication, processes e-mails immediately OR hands them off to the right agent
With our AI platform, contact centers significantly reduce costs and agents gain time for core and more valuable tasks.
Decrease
Operating Costs
Save Time
On All Sides
Improve
Customer Experience
THREE KEY COMPONENTS
FOR CONTACT CENTER OPTIMIZATION
Customer Insight Analytics
Our Customer Insight Analytics uncovers opportunities for increased productivity. Our sets of neural networks identify reasons for customer interactions and analyze their sentiment as well as many other parameters.
- Reduce the number of unnecessary interactions
- Identify the potential for automation
- Increase efficiency of contact center agents
Digital Agent
Our Digital Agent can handle inbound calls and chats as well as outbound call campaigns. There are various use cases, such as intelligent customer care, soft collection, customer satisfaction surveys, and many others.
- Available 24x7 without waiting times
- Reduce costs by automating repeat calls
- Increase sales conversions
Digital E-mail Processing
Our Digital E-mail Processing classifies e-mails, detects their topic with a high accuracy rate and highlights key data in a well-arranged way. Responses can be fully automatized or pre-processed and then validated by human agent.
- Process e-mails in real time
- Reduce costs and response time
- Save your agents hours of work
We know how we differ
PRODUCT
ALL-IN-ONE PLATFORM combining CONVERSATIONAL AI with DATA ANALYTICS instead of isolated chatbor or voicebot solutions.
BUSINESS EXPERTISE
Extensive experience in contact center digital transformation. We know the needs of our customers.
RESULTS
last year we more than tripled our customer base, with 70+ customers across 6 countries
Awards
References
Born Digital provided us with a solution in the form of a digital agent for both voice and chat channels and we are continuously expanding our cooperation. The team proved to be nothing but professional. We especially appreciate their client-oriented approach and the speed and precision with which they are delivering our requests.
Lukáš Klozík, Assistance Manager, AXA
Born Digital developed a customized voice assistant which helps to solve problems of our clients regarding their fuel cards, invoicing or online portal. We have already implemented their solution in multiple European countries and the results exceeded our expectations. Born Digital was definitely a great choice, their execution is excellent.
Jan Polívka, CEO at CCS (A Division of Fleetcor)
Our Contact Center deals with more than 500.000 requests yearly. We have implemented the digital agent which is saving our live agents considerable amount of time. The digital agent recognizes call categories or handles authentication of our customers. The product has been running smoothly - just as the cooperation with the Born Digital team.
Martin Červenák, Contact Center Manager, Dôvera Health Insurance Company
Born Digital became a strong partner on our digital transformation journey. So far, we have implemented their chat agent for technical help desk and our customers can for example, report power outages through chat bot. That is provably helping us to prevent the undesired contact center overload.
Marcel Hanečák, Business Solutions Development Expert, Západoslovenská distribučná (member of the E.ON group)
- OurCUSTOMER INSIGHT ANALYTICS reveals hidden opportunities for efficiency and increased productivity. Our neural networks can identify reasons for customer interactions, analyze their sentiment and many other parameters.
- OurDIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care, soft collection or customer satisfaction surveys.
- OurDIGITAL E-MAIL PROCESSING classifies emails, detects their topics with a high level of accuracy and highlights key data in a structured way. Responses can be fully automated or pre-processed and then verified by a human agent.