Speech Technologies
Implement Speech Technologies at a lower costUse Born Digital's high‑quality speech technologies at the lowest possible cost. Our platform includes speech technologies such as Speech Recognition, Speech Synthesis, Speaker Recognition and Voice Biometry. With our very own speech technologies, we are not dependent on the services of a third party. We make the latest technology more affordable for our customers while maintaining the highest quality.
Join more than 70 B2B CLIENTS in 6 countries who trust us
Speech Recognition
Create transcripts of customer calls and voice messages with high accuracy and significantly lower costs. Our speech recognition technology:
- transcribes interactions accurately
- offers the highest quality
- covers all world languages
Our speech recognition technology pays off especially well when used with our Customer Insight Analytics, which analyzes a large number of customer interactions.
Speech Synthesis
We can make your voice assistants stand out. Our Speech Synthesis:
- creates a unique synthetic voice that matches your brand identity
- only needs a limited set of recordings to create a natural sounding voice
- allows you to implement a neutral voice at a reasonable price
This technology will differentiate you from your competition and significantly improve the customer experience.
Speaker Recognition
Speaker recognition breaks down your final transcript into clear segments based on who was speaking. Our technology:
- creates a transcript where you can easily see who said what
- detects multiple speakers
- allows you to play selected parts
This technology is best used for the analysis of single‑channel (half duplex) recordings. Speaker Recognition can then be used as part of our Customer Insight Analytics ‑ which allows you to analyze all parameters for both your customers and your agents.
Voice Biometry
This technology can authenticate customers based on their voice. The main advantages of our technology includes:
- fast and reliable customer authentication over the phone.
- customer voice samples that can be collected through our voice assistants.
- we can adapt the technology to your business case and reduce implementation costs.
WITHOUT
Our Speech Recognition Technology
-
HIGH COSTS
Speech technologies are expensive, especially when processing large volumes of data
-
COMPLEX INTEGRATION
Integration of multiple platforms from multiple vendors (digital agent, analytics, speech technology,…)
-
NO DIFFERENTIATION
Your voice assistants sound the same as your competitors
WITH
Our Speech Recognition Technology
-
LOWER COSTS
Significant cost reduction with high quality product
-
ONE INTEGRATION
All in One Platform – you integrate only once and get all the benefits
-
CUSTOM BRANDED VOICE
You can create a voice that reflects your brand identity
Speech Technology is best used for:
Reducing Operational Costs
Improving Customer Experience
Improving the Quality of Customer Insights
- Our CUSTOMER INSIGHT ANALYTICS identifies reasons for customer interactions and analyzes their sentiment and many other parameters.
- Our DIGITAL AGENT can handle inbound calls and chats as well as outbound call campaigns. There are several use cases, such as intelligent customer care or soft collection.
- Our DIGITAL E‑MAIL PROCESSING classifies e‑mails and detects their topic with a high accuracy rate. Responses can be fully automatized or pre‑processed.